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  2. FAQs - Frequently Asked Questions
  3. Purchasing process
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FAQs - Purchasing process

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1. Purchasing process

The system is constantly evolving with the aim of implementing new functions and capabilities over time while simultaneously offering users a comprehensive service quickly and easily.

The purchasing process must be done using the quote configurator accessible from the catalog at this address:

www.burger-print.nl/en/catalog

2. Product configuration

In this first phase, you can choose the type of printing based on the customer's needs (see Printing Techniques section). Define the type of product to customize and all available processing options.
At the same time, choose the size and color division for the processing and immediately check the final price. The system also offers various delivery options that may incur additional costs. Once the configuration is complete, proceed to the next step.

3. Billing

At this stage, you can verify the accuracy of all the data relating to the quote you just created. You can also enter your billing information and shipping address once the order is complete. For information on electronic invoicing (FatturaPA), see the FAQ section Payments > Electronic Invoicing.
By agreeing to proceed, the user accepts the terms of use and general conditions of sale.

4. Payment

The user can evaluate the payment options and choose the one most convenient for them. Depending on the option selected, the user will be redirected to the selected payment gateway or will receive payment instructions via email.

5. Upload

Once the payment process is complete, you can upload your files according to the file preparation instructions found in the File Preparation section. Your upload will be complete once you receive notification that it has been successfully uploaded. If you encounter any problems during this step, please contact customer support to report the issue.

6. Graphic draft creation

After the file has been uploaded and payment has been received, one of our operators will process the order and create a draft of the work, which will be submitted to the customer as soon as it is completed. Work will resume only after the customer has confirmed it. At this stage, it will be possible to request any positioning changes until the desired result is achieved.
Any changes or delays in accepting the draft may result in postponing the delivery dates. For more details, please consult the dedicated section by clicking here .

7. Processing

Once the draft is confirmed, it will no longer be possible to modify or cancel your order. The order will then effectively enter the production cycle, with the goal of being processed within the timeframe indicated to the user during the order process.

8. Shipping and delivery

As soon as the goods are ready, they will be prepared for shipping and the customer will be sent a tracking code. Once they leave our warehouse, the goods are the customer's responsibility, so we encourage all users to accept the goods only with "Subject to Content Inspection." In the event of a problem, this will be the only way to seek recourse against the courier in the event of a dispute.

Do you need help?

Customer Service is available Monday to Friday from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM.

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