FAQs - Terms of sale

The offer and sale of products on https://www.burger-print.nl/en (hereinafter "Site") are governed by the following "Terms of Sale".
The Site is owned by INK srl, with registered office in Italy – Via Nino Bixio 18/1 - 16043 Chiavari (GE) - VAT number/Tax Code IT02078070998 registered in the Companies Register of GENOA - REA458236 (hereinafter "Burger-print").
The products purchased on the Site are sold directly by Burger-print, which can be contacted for any needs via email at the following email address: info@burger-print.com
In the "Billing" order phase, by clicking the "PROCEED" button, the user accepts the Conditions of Sale listed below without limitation or reservation.

The Site allows you to use web-to-print services, the "Services".
To access the Services you must register on the Site.
During registration, by filling out the appropriate field, users will be asked to specify whether they intend to register and therefore make purchases as a company, sole proprietorship/freelancer, private individual, or association, also specifying the user's nationality.
Only purchases made by private users will be subject to the applicable consumer legislation.
All final prices of the products displayed on the Site are expressed in EURO and can be viewed both with and without VAT, depending on the country or type of registration.
Product prices may be subject to periodic changes.
Shipping costs are included for certain products and offers. For all other products, shipping costs are the responsibility of the customer.

After logging in, the user can proceed with selecting products as described in the relevant sections. After selecting an item, they can proceed with customizing it by adding the desired quantities to the shopping cart. Once the order has been created, a screen will be displayed for submitting and paying for the order, which will also indicate any additional charges and the total amount.


Burger-print is not responsible for any differences in garments caused by Suppliers or Manufacturers, such as: label shape and type, label color, information on the label, garment construction, finishes, fabric colors, color matches between fabrics from different batches, size discrepancies compared to the product description, etc. It is also permitted for a production process to involve mixed batches of the same item and for the fabric composition, colors, size dimensions, and weight indicated on Burger-print to differ from those shown on the Manufacturer or Supplier's website. Therefore, the information provided directly by the Manufacturer on the label shall prevail, and Burger-print shall not be liable for any errors or omissions in this regard. For further information, please visit the website of the Manufacturer brand you are interested in; you will find the list in the BRAND section of the site.

Burger-print reserves the right to carry out the requested processing using the printing technology deemed most suitable if necessary, or based on the file received and the quantity of product to be processed.
Burger-print's choices will be adopted regardless of the options indicated by the user during the order process, and under no circumstances will Burger-print be required to notify the user of such changes. Some product images may be provided for informational purposes only and may differ from the actual product delivered.
Unless the user opts for the images or designs suggested by Burger-print, once the estimate has been confirmed and the payment has been completed (even partially), the user will be asked to complete the order by uploading the content they wish to print in the specific "File Sending Area".
The user remains solely responsible for checking the content, spelling, and graphics of the uploaded files and drafts submitted for approval.

The order becomes binding after the Customer has accepted the draft and Burger-print has received payment.

Typically, following these two steps, Burger-print checks the availability of the products ordered by the Customer at the Supplier's warehouse. In the exceptional event that one or more products are unavailable, Burger-print will promptly inform the Customer, suggesting one or more alternative products.
In this case, the Customer may incur additional costs or a lower cost, of which he will be promptly notified, in conjunction with the offer of replacement products.
The Customer may, at their discretion, decide to accept the replacement products, paying any excess price, or obtain a partial refund of the order if the cost is lower, or cancel the order partially or completely, obtaining a partial or full refund, respectively. It is reiterated that Burger-print grants the Customer this option only in the event of unavailability of supplies, and that under no circumstances will Burger-print be liable to the Customer for any losses, expenses, damages, or liabilities, direct or indirect, arising therefrom.

Burger-print is not responsible for any errors or omissions in the prices displayed on the Site. In the event of anomalies not automatically detected by the system or any problems during the order process, upon notification by the Customer, Burger-print will charge the correct price. In the specific case where the price of a product listed on the Site is lower than the correct price, Burger-print will contact the Customer, who will have the option to confirm the order, paying any excess price, or cancel the order and obtain a full refund of the amount already paid to Burger-print.

The customer can purchase products online and make payments by credit card (Visa or MasterCard) via PayPal, or cash on delivery, as indicated on the Site, following the instructions provided for the purchase procedure.
The information required for payment will be forwarded, via encrypted protocols, to the payment institution entrusted by Burger-print with remote electronic payment services, without the possibility of third-party access.
Payments must be made in advance, and only after payment and the user's upload of the "compliant" file will the selected items be put into production.
For cash on delivery payments, the order goes directly to the production phase once the "compliant" file has been uploaded.
This purchase method does not affect delivery times. Purchases will be invoiced upon shipment.
Burger-print reserves the right, at its sole discretion, to refuse this payment method based on the circumstances. In this case, the user will be contacted immediately to arrange payment options.

The selection of contents and images to be printed, as well as the acquisition of the relevant authorizations for their reproduction, where necessary, remains the exclusive responsibility of the users.
Burger-print will not proceed under any circumstances to verify the contents except in relation to the technical specifications and graphic compatibility with the requested specifications.
Burger-print cannot be held responsible in any way for the unauthorized use of images by users and for any type of violation of third party rights existing on them.
The user therefore exonerates Burger-print, also undertaking to hold it harmless and indemnify it, from any liability towards third parties who may complain of violations of intellectual property rights, damage to image, honor, decorum, moral integrity or any other pecuniary or non-pecuniary damage resulting from the printing of the images and content uploaded by the user.
Burger-print reserves the right to block any order that clearly violates the intellectual property rights of third parties or whose content is defamatory, violent, or otherwise contrary to public order and morality.

Files uploaded to the Burger-print platform will be retained for the entire duration of the processing to allow for completion and subsequently retained for 30 days after the goods are shipped for the sole purpose of verifying any disputes should they arise. After this period, the files will be deleted and cannot be recovered.

Under no circumstances will Burger-print be able to use such material for subsequent uses not authorized by the respective owners. Ownership and responsibility for the content uploaded and managed by Burger-print therefore remain with the customer.

The Burger-print system automatically checks for compatibility in terms of format, size, resolution and the possible presence of open fonts, verifies the fonts and converts them into paths, verifies any overprinted whites, as well as converts any Pantone colors to the best profile for the requested print (the system does not take into account the Pantone colors present in the file, but directly converts them to CMYK).
If the file submitted is non-compliant, the system will block the order. In this case, the user will be notified via email and asked to upload a new file, which will result in a delayed delivery date.
If the system detects no discrepancies, the uploaded file will be used to create the graphic design, which will be promptly submitted to the Customer after Burger-print receives payment. Once the graphic design has been accepted by the Customer, the order cannot be further modified and will become binding.

Upon user request, through the "File Verification" option, it is possible, upon payment of an additional fee, to request verification of the graphic-aesthetic specifications of the file by Burger-print.
By selecting this option, Burger-print will provide: graphic verification of layers, outline paths, safety margins, distance of graphic elements from the edge of the print, orientation, verification of the .pdf file for specific needs.
In any case, the operator-assisted file verification system does not include an exhaustive check of the work, spelling, or any missing photos within the composition. Furthermore, this type of verification may not be available for all articles on the site.

The products will be delivered on the dates selected by the user during the quote phase.
The dates shown are indicative and may differ from actual order processing times.
The terms are calculated from the completion of the order, i.e. from the outcome of the file upload and receipt of the confirmation.
Delivery dates apply to most of Italy. Islands and remote areas may require two or more additional business days.
Delivery dates for any shipments to foreign locations must first be verified with an operator.
The order must be considered not completed until the user has uploaded the file and made the relevant payment.
If the user fails to upload the file within 15 days of the order date, the order will be cancelled and the user will be refunded if payment is confirmed.
Shipping and delivery will take place within the timeframes selected in the quote provided that the purchase order is completed by 6:00 PM on the same day.
Receipts of files or payment confirmations after 6:00 PM will be considered to have occurred on the next working day.
Working days are defined as days from Monday to Friday, excluding January 1, January 6, April 25, May 1, June 2, August 15, November 1, December 8, December 24, December 25, December 26, December 31, Easter Monday.
Under no circumstances will Burger-print be held responsible for any damages caused by delayed delivery.

Right of withdrawal (pursuant to art. 52, paragraph 4, Legislative Decree no. 21/2014)
Without prejudice to the exceptions set forth in Article 59 of Legislative Decree no. 21/2014, the consumer has a period of fourteen days to withdraw from a distance contract or a contract negotiated away from business premises without having to provide any reason and without incurring costs other than those set forth in Article 56, paragraph 2, and Article 57.
More specifically, in the case of a sales contract, the withdrawal period expires after 14 days from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the goods or, in the case of multiple goods or goods consisting of lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, the buyer must inform Burger-print (INK SRL, Via Nino Bixio 18/1 - 16043 Chiavari (GE) - ITALY, tel. +39 02 37901862, email: info@burger-print.com) of his decision to withdraw from this contract by means of an explicit declaration (e.g. registered letter sent by post, fax or email).
To meet the withdrawal deadline, it is sufficient to send the communication relating to the exercise of the right of withdrawal before the expiry of the aforementioned withdrawal period.

Effects of withdrawal (pursuant to art. 49, paragraph 4, Legislative Decree no. 21/2014)
If you withdraw from this contract, all payments made to Burger-print will be refunded, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any case no later than 14 days from the day on which Burger-print is informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise; in any case, you will not incur any fees as a result of such refund.
The refund may be withheld until the goods are received or until the consumer has demonstrated that they have returned the goods, whichever is earlier. If the consumer has received the goods covered by the contract:
a) You are requested to return the goods or return them to Burger-print (to the INK SRL headquarters: VIA PER MAXENA 4F/17 - 16043 - CHIAVARI – GE – ITALY, tel. +39 02 37901862, email: info@burger-print.com) without undue delay and in any case within 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if the goods are shipped before the 14-day period expires;
b) The direct costs of returning the goods will be borne by the buyer;
c) the buyer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Standard withdrawal form ( pursuant to art. 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
— Recipient [the name, geographic address and, where available, telephone number, fax number and email address must be entered by the professional]
— I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/services (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if this form is notified in paper version)
— Date
(*) Delete as appropriate.

In accordance with current regulations for B2B customers (business customers who purchase using a valid VAT number or tax code (ASD, non-profit organizations, etc.)), no returns are possible, whether for basic or printed goods. Any exceptions must be agreed upon with Burger-print prior to ordering and authorized in writing.

Exceptions to the Right of Withdrawal (pursuant to Articles 50 et seq., Legislative Decree no. 21/2014)
The right of withdrawal referred to in Articles 52, 53, 54, 55, 56, 57 and 58 of Legislative Decree no. 21/2014, for distance contracts and contracts negotiated outside commercial premises is excluded in relation to:
a) service contracts after the complete performance of the service if the performance has begun with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal following the full performance of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market which the trader is unable to control and which may occur during the withdrawal period;
c) the supply of goods made to measure or clearly personalized;
d) the supply of goods which are liable to deteriorate or expire rapidly;
e) the supply of sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations that cannot be controlled by the trader;
h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, during such a visit, the trader provides services beyond those specifically requested by the consumer, or goods other than spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;
(i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
m) contracts concluded at a public auction;
(n) the provision of non-residential accommodation, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance;
o) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's express consent and his acknowledgment that he would then lose his right of withdrawal.

Standard withdrawal form ( pursuant to art. 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
— Recipient [the name, geographical address and, if available, telephone number, fax number and
Email addresses must be entered by the professional]:
— I/we (*) hereby give notice of withdrawal from my/our (*) contract of sale of the
following goods/services (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if this form is notified in paper version)
— Date
(*) Delete as appropriate.

Any disputes must be promptly communicated to info@burger-print.com within 14 days of receipt. To expedite the process and allow us to intervene promptly, the email must contain all the information necessary to allow us to open a dispute, such as:

Order No.
exhaustive description of the problem encountered
photographic material to support the problem

Your email will be processed within 48 hours by one of our operators who, after careful evaluation, will provide you with further details and instructions.

Burger-print will not be liable to the user for damages of any kind, whether direct or indirect, resulting from any errors or delays of any nature, except in the case of fraud or gross negligence.
Likewise, Burger-print will not be liable to the user for printing errors or defects related to characteristics, errors or defects in the file provided by the customer.
Upon delivery, the user is required to carefully examine the products received.
Any defects in the delivered goods, printing errors, or packaging errors not attributable to the user, must be reported immediately to the courier or customer service.
The goods must be collected by signing for them with specific reservations for inspection.
The user must then open a report via email to info@burger-print.com, taking care to attach photographic documentation where requested within 8 days of receiving the material.
Burger-print will do its best to respond to reports received within 72 hours or as soon as possible.

These "Conditions of Sale" are subject to Italian law.
For all orders placed by individuals who do not qualify as "consumers," all disputes relating to the interpretation and/or execution of this contract will be subject to the exclusive jurisdiction of the Court of Genoa. Rev. - 08/12/2014.
The contractual clauses contained in the above-mentioned "Conditions of Sale" are not retroactive to the date of revision.

Online dispute resolution for consumers
Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve, out of court, any dispute relating to and/or arising from online sales contracts for goods and services. Consequently, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract entered into with www.Burger-print.nl/en.

Our customer support is available to answer any questions sent via email to info@burger-print.com